Shipping policy

Shipping Policy

Thank you for shopping with FurryFriend! We want to make sure you and your furry companion receive your order as quickly as possible.

Processing Time All orders are processed within 1–3 business days after payment is confirmed.

Delivery Timeframes We ship Australia-wide. Estimated delivery times are:

• Standard shipping: 5–14 business days

Please note that delivery times may vary depending on your location and supplier availability. Remote areas may experience longer delivery times.

Shipping Costs Shipping costs are calculated at checkout based on your order and location.

Order Tracking Once your order has been dispatched, you will receive a confirmation email with tracking information so you can follow your order's journey.

Delays Occasionally, deliveries may be delayed due to factors outside our control such as weather, carrier delays, or high demand periods. We appreciate your patience and will always do our best to keep you informed.

Questions? If you have any questions about your order or delivery, please contact us at hi@furry-friend.com.au and we'll be happy to help.